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At Luna Secrets, your satisfaction is our priority. While we take pride in offering premium, intimate products, we follow strict hygiene protocols for your safety. Please read our return and exchange terms carefully before placing your order.
Currently, most of our products fall under final sale due to hygiene and personal use considerations. This includes:
1. Lingerie (Bras, Bralettes, Bodysuits)
2. Intimate Toys
3. Straps, Harnesses, and Accessories
These items are not eligible for return, exchange, or refund once sold.
We understand how crucial the perfect fit is. To help you make the best decision:
1. Each product page includes detailed sizing guides.
2. You can reach out to our support team for personalized size recommendations before you make a purchase.
Email: support@LunaSecrets.in
Refunds are only applicable in the following cases:
1. Defective or damaged product upon delivery.
2. Wrong product shipped.
3. Order cancellation within the eligible time frame.
Refunds will be processed within 15 working days after approval.
Orders can be canceled only before they are shipped. Once dispatched, cancellation requests cannot be entertained.
To cancel an order, please write to us immediately at support@LunaSecrets.in
Orders are usually dispatched within 2–5 business days.
Delivery timelines may vary depending on your location and external courier delays.
We will provide tracking details once the order has been shipped.
For any queries regarding your order, our policies, or sizing help, feel free to reach out:
Email: support@LunaSecrets.in
Working Hours: Monday to Saturday, 10 AM to 5 PM (excluding public holidays)
Luna Secrets
Registration Number: 29FDLPB2940D1ZP
Address of Principal Place of Business:
Building No./Flat No.: No. 46, K No. 36/1
Road/Street: 24th Main Road
Landmark: Near N K Residency Apartment
Locality: Haralukunte Village
City: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560102