Shipping, Return, Refund & Cancellation Policy

Returns & Exchange Policy

At Luna Secrets, your satisfaction is our priority. While we take pride in offering premium, intimate products, we follow strict hygiene protocols for your safety. Please read our return and exchange terms carefully before placing your order.

Items Eligible for Return or Exchange

Currently, most of our products fall under final sale due to hygiene and personal use considerations. This includes:

1. Lingerie (Bras, Bralettes, Bodysuits)

2. Intimate Toys

3. Straps, Harnesses, and Accessories

These items are not eligible for return, exchange, or refund once sold.

Exceptions & Support

We understand how crucial the perfect fit is. To help you make the best decision:

1. Each product page includes detailed sizing guides.

2. You can reach out to our support team for personalized size recommendations before you make a purchase.

Email: support@LunaSecrets.in

Refund Policy

Refunds are only applicable in the following cases:

1. Defective or damaged product upon delivery.

2. Wrong product shipped.

3. Order cancellation within the eligible time frame.

Refund Timeline

Refunds will be processed within 15 working days after approval.

Order Cancellation Policy

Orders can be canceled only before they are shipped. Once dispatched, cancellation requests cannot be entertained.

To cancel an order, please write to us immediately at support@LunaSecrets.in

Shipping Policy

  • Orders are usually dispatched within 2–5 business days.

  • Delivery timelines may vary depending on your location and external courier delays.

We will provide tracking details once the order has been shipped.

Contact Information

For any queries regarding your order, our policies, or sizing help, feel free to reach out:

Business Information

Luna Secrets
Registration Number: 29FDLPB2940D1ZP

Address of Principal Place of Business:
Building No./Flat No.: No. 46, K No. 36/1
Road/Street: 24th Main Road
Landmark: Near N K Residency Apartment
Locality: Haralukunte Village
City: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560102