Cancellations, Returns & Exchange Policy

At Luna Secrets, your satisfaction is our priority. We aim to deliver the highest quality products and ensure a smooth, worry-free shopping experience. Due to the intimate and personal nature of some of our items, we maintain strict hygiene standards. Please review our policy below.

πŸ”„ Returns & Exchange

  • We do not accept returns on items that are intimate or hygiene-sensitive once delivered, unless the product is damaged or incorrect.

  • Exchanges are allowed only in cases of:

    • Wrong product delivered

    • Damaged product upon arrival

To initiate an exchange, please contact our support team within 7 days of receiving your order at:
πŸ“§ support@LunaSecrets.in

❌ Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever comes first.

  • Once the order is dispatched, it cannot be cancelled.

To request a cancellation, email us immediately at:
πŸ“§ support@LunaSecrets.in

πŸ’° Refund Policy

  • If eligible, refunds will be processed within 15 business days after the returned product is received and inspected.

  • Refunds will be issued to the original method of payment.

  • In case of exchanges, shipping charges (if applicable) are non-refundable.

πŸ“ Contact Information

For any queries related to cancellations, returns, or exchanges, feel free to reach out:

Email: support@LunaSecrets.com
Address:
Building No. - 47, near NK Bar and Restaurant,
ITI Layout, Sector 7, HSR Layout,
Bengaluru, Karnataka, India